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Privacy policy - Personal data and cookies

Privacy Policy and Personal Data

Effective from : 25/05/2018

1. Definition and nature of personal data

When you visit the www.labelleassiette.co.uk site (hereinafter the « Site »), we may have good reason to ask you to transmit your personal data to enable you to reserve catering services on the Site.

In this confidentiality policy, the term « personal data » refers to all data that are relevant to your identification, in particular your surname, given names, postal and email addresses, telephone number and date of birth, as well as data related to your transactions on the Site, the details of your purchases and subscriptions, your bank card numbers, and any other items of information about you that you may choose to give us.

2. Purpose of this confidentiality policy

The purpose of this confidentiality policy is to inform you regarding the means we implement to collect your personal data, in strict respect of your rights.

In the collection and management of your personal data, we advise you that we comply with the current version of Act n° 78-17 of 6 January 1978 regarding information technology and individual rights, entitled “Information Technology and Individual Rights”, and EU Regulation 2016/679 of 27 April 2016 as of the date on which it took effect (hereinafter referred to as the “General Data Protection Regulation (GDPR)”).

3. Identity of the data processing manager

The data processing manager is LA BELLE ASSIETTE, SAS, a simplified stock corporation registered in the Paris Registry of Trade & Companies under n°539 146 290, which has its head office at 5 rue Pleyel, 93200 Saint-Denis, FRANCE, (hereinafter referred to as: “we/us”).

As we -- along with caterers with which you want to make a reservation through the Site (hereinafter the “Service Providers”) -- define certain purposes for processing personal data on the Site, we may be put in a situation of subcontracting, that results in our having joint responsibility with said Service Providers in the processing of data, without prejudice to the fact that we alone determine the essential means that are used -- in particular, the categories of data that may be processed, the recipients of the data, or the periods for retention of the data.

More specifically, our respective obligations are the followings:

  1. We are your contact for any request you may have regarding your data.

  2. We enable you to exercise your rights under the conditions defined in this confidentiality policy.

  3. The Service Providers transmit to us any request you may have submitted to them for the exercise of your rights.

4. Data Protection Officer

We have appointed Mr. Antoine BOLVY as the data protection officer, whom you may contact at the following addresses:

  • Email address : dpo@labelleassiette.com;

  • Postal address : Monsieur Antoine BOLVY – Data Protection Officer – LA BELLE ASSIETTE – 5 rue Pleyel, 93200 Saint-Denis, FRANCE.

5. Collection of personal data

The legal bases for collecting your personal data are the followings:

(i) When you voluntarily provide us with your personal data during your visit to our Site, we have a legitimate interest in collecting such data to enable us to satisfy your request for information regarding our services as expeditiously and as fully as possible.

(ii) You consent to the cookies specified in article 11.

(iii) This collection is necessary for execution of the contract that is concluded when you use our Services on our Site.


Your personal data are collected for the following purposes:

(i) Management of your access to certain services available on the Site and the use thereof.

(ii) Carrying out of the operations for the management of customers regarding contracts, orders, delivery, invoices, loyalty programmes, and monitoring of customer relationships.

(iii) Creation of a file of registered members, users, customers and prospects.

(iv) Sending of newsletters, solicitations and promotional messages. If you do not want to receive any such materials, you have the right to express your refusal during the collection of your data.

(v) Development of commercial statistics and those regarding the frequency of our services.

(vi) Organization of competitions, lotteries and all promotional activities, except for online gambling and games of chance that must be approved by the Regulation Authority for Online Gaming.

(vii) Management of the opinions of persons regarding products, services or contents.

(viii) Management of unpaid invoices and litigious matters regarding the use of our products and services.

(ix) Personalization of the responses to your requests for information.

(x) Compliance with legal and regulatory obligations.

During the collection of your personal data, we inform you of the mandatory or optional character of some data. The mandatory data are necessary for the functioning of our Services. You are completely free to provide or not provide data that are optional. We also advise you of the possible consequences of a lack of response.

6. Recipients of collected data

The persons who have access to your personal data are:

(i) The employees of our company, the supervisory services (such as auditors) and our subcontractors.

(ii) The Service Providers specified in article 3 of this confidentiality policy, to which you have requested a reservation online.

Public authorities - but only for the purpose of complying with our legal obligations - such as public officers, ministerial officials, and entities responsible for collection of claims, may also receive your personal data.

7. Transfer of personal data

Your personal data may be transferred or rented to third parties, or exchanged therewith. If you agree thereto, you may tick off a box off that records your agreement during the collection of your data.

8. Period of data retention

(i) Regarding data related to the management of customers and prospects:

Your personal data are retained only for the period that is necessary for managing your commercial relationship with us. However, data establishing proof of a right or contract, the retention of which is required by virtue of a legal obligation, will be retained for a period that is specified by the applicable law.

The data intended for prospecting customers may be retained for a period of three years, commencing to run as of termination of the commercial relationship.

The personal data of a prospect who is not a customer may be retained for a period of 3 (three) years, commencing to run as of the date of collection of said data or the date of the last contact of the prospect.

After this period of 3 (three) years, we may contact you again and ask you if you want to continue receiving commercial solicitations.

(ii) Regarding identification documents:

In the event of exercise of the right of access or rectification, data related to identification documents may be retained for the period specified in article 9 of the Code of Criminal Procedure, which is one (1) year. In the event of exercise of the right of opposition, these data may be archived for the prescription period specified in article 8 of the Code of Criminal Procedure, which is 3 (three) years.

(iii) Regarding data related to bank cards:

Financial transactions related to payment of purchases and costs via the Site are assigned to a provider of payment services that is responsible for the proper carrying out and security thereof.

As needed, this provider of payment services may receive your personal data regarding your bank card numbers, which it collects and retains in your name and on your behalf.

We do not have access to these data.

To enable you to regularly make your purchases or pay for the related costs on the Site, your data related to your bank cards are retained for the period during which you are registered on the Site and, at the very least, until your last transaction is completed.

In ticking off the box on the Site designated for that purpose, you give your express consent to this retention.

The data related to the visual cryptogram or CVV2 appearing on your bank card are not stored.

If you refuse retention of your personal data regarding your bank card numbers under the aforesaid conditions, we retain them only for the period that is necessary to complete your transaction.

However, in the event of a dispute regarding a transaction, such data may be retained as evidence in intermediary files, for the period specified by article L. 133-24 of the Monetary and Finance Code, which is 13 months following the date on which the card is debited. This period may be extended to 15 months in order to take into account the possibility of using payment cards with a deferred debit.

(iv) Concerning the management of lists of oppositions to receipt of prospection material:

The information that enables us to take your right of opposition into account is retained for at least 3 (three) years from the date on which you exercise said right.

(v) Regarding cookies:

The cookie retention period specified in article 10 is 13 (thirteen) months.

9. Security

We inform you that we take all appropriate precautions and organizational and technical measures to preserve the security, integrity and confidentiality of your personal data and, particularly, to prevent them from being distorted or damaged, as well as to prevent unauthorized third parties from having access to your personal data. We also use state-of-the-art secured payment systems that comply with the applicable regulations.

10. Hosting

We inform you that your data are retained and stored for the entire period that they are retained on the servers of Amazon Web Services located in Ireland in the European Union.

Your data will not be transferred outside of the European Union in the context of use of the services we offer to you.

11. Cookies

Cookies are text files that are often encrypted and stored in your browsers. They are created when a surfer’s browser loads a particular website: The site sends information to the surfer, which then creates a text file. Whenever the surfer returns to the same site, the browser recovers this file and sends it to the website’s server.

There are different types of cookies that have different purposes:

  • Technical cookies are used throughout the time of your browsing to facilitate and execute certain functions. For example, a technical cookie may be used to memorize the user’s answers entered in a form or even his preferences regarding the language or presentation of a website, when such options are available.

We use technical cookies.     

  • Social network cookies may be created by social platforms to enable website designers to share the content of their site on said platforms. These cookies may be used by social platforms especially for the purpose of tracing the surfers’ browsing on the website involved, whether or not they use these cookies.

We do not use social network cookies. 

  • Advertising cookies may be created not only by the website on which the surfer browses, but also by other websites displaying advertising, announcements, widgets or other items on the displayed page. These cookies may be used especially for the purpose of effectuating targeted advertising – i.e. advertising that is determined as a function the user’s browsing.

We do not use advertising cookies.

  • We use Google Analytics, which is a statistical tool that analyzes the audience and generates a cookie measuring the number of visits to the Site, the number of pages seen and the visitors’ activity. Your IP address is also collected to determine the city from which you are connected. This cookie is loaded only if you agree thereto. You may accept or refuse it.

For all useful purposes, we remind you that you have the right to oppose the loading of cookies in configuring your browser. But your refusal might prevent proper operation of the Site.

12. Access to your personal data

In accordance with the “Information Technology and Individual Rights” Act and the GDPR, you have the right to obtain the transmission and, if applicable, the rectification or deletion of your data by writing to us at the following addresses:

  • Email address : contact@labelleassiette.com

  • Postal address: 5 rue Pleyel, 93200 Saint-Denis, FRANCE

When persons’ data are collected based on our legitimate interest as indicated in article 5, said persons may oppose the processing thereof at any time. However, we may have good reason to continue processing their data if there are legitimate reasons for doing so, which prevail over their rights and liberties, or if the processing is necessary for the establishment, exercise or protection of their rights in court.

13. Right to give instructions for the processing of your data after your death

You have the right to give instructions regarding the retention, deletion and transmission of your personal data after your death.

These instructions may be of a general nature – i.e. they involve all of your personal data. In that event, they must be recorded by a trustworthy third party certified by the National Commission for Information Technology and Individual Rights.

The instructions may also be related specifically to data processed by your company. You shall then transmit them to us at the following addresses:

  • Email address: contact@labelleassiette.com

  • Postal address: 5 rue Pleyel, 93200 Saint-Denis, FRANCE

In giving us such instructions, you expressly agree that they be retained, transmitted and executed pursuant to the procedures specified herein.

You may designate in your instructions a person responsible for their execution. That person will then be authorized, after your death, to take cognizance of your instructions and ask us to execute them. If you do not appoint such a person, your heirs will be authorized to take cognizance of your instructions and ask us to execute them.

You may change or revoke your instructions at any time by writing to us at the aforesaid addresses.

14. Portability of your personal data

You have the right to portability of the personal data you have provided to us, as long as they are data that you have actively or consciously declared during the access and use of our services, or are data generated by your activity during the use of our services. We remind you that this right may be exercised only for data that were collected and processed with our mutual consent or for performance of the contract concluded between us.

You may exercise this right free of charge at any time, particularly upon the closing of your account on the Platform, in order for you to recover and retain your personal data.

In that context, we will transmit your personal data by any useful means on a standard machine-readable and customarily used format in accordance with the state of the art.

15. Submission of a complaint to a supervisory authority

We also inform you that you have the right to submit a complaint to a supervisory authority (the National Commission for Information Technology and Individual Rights for France) in a member state where you regularly reside or work, or in an area where your rights have been violated, if you think the processing of your personal data under this confidentiality policy constitutes a violation of the applicable legal texts.

Such a right may be exercised without prejudice to any other recourse before an administrative or jurisdictional court. Indeed, you also have the right to submit a complaint to an administrative or jurisdictional court if you think the processing of your personal data under this confidentiality policy constitutes a violation of the applicable legal texts.

16. Limitation of data processing

You have the right to request a limitation of your data processing in the following situations:

    During the period of verification of your personal data, if you contest the accuracy thereof.

    When the processing of your data is illicit and you want to limit the processing thereof instead of their elimination.

    When we no longer need your personal data, but you want them to be retained in order to exercise your rights.

    During our verification of your legitimate reasons, when you oppose the processing of your personal data.


17. Modifications

We reserve the right to change all or any part of this confidentiality policy at any time at our discretion. Any such changes will take effect upon the publication of the new confidentiality policy. Your use of the Site after the entry into effect of these changes will be deemed to be your acknowledgement and acceptance of the new confidentiality policy. If this new confidentially policy does not suit you, you will no longer have access to the Site.